Terms of service

Zahraa Essentials
Last updated: November 2026

Welcome to Zahraa Essentials. By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully before you shop.

1. About Us

This website is operated by Zahraa Essentials (“we”, “us”, “our”), based at Ismail Street, Khayaban Colony No. 2, Susan Road, Faisalabad 38000, Pakistan. In these terms, “you” means anyone who visits the site or buys from us.

2. Using Our Website

  • You must be at least 18 years old, or have a parent or guardian’s permission, to place an order.
  • You agree to give accurate and complete information when you order.
  • You agree not to misuse the website, attempt to hack it, or use it for any unlawful purpose.

3. Products and Descriptions

We sell natural care products (such as face wash, herbal shampoo, and hair oil) and home textile products (such as chair covers, sofa covers, bedsheets, and mattress protectors).

  • We try to describe and photograph our products as accurately as possible.
  • Colors may look slightly different on your screen than in real life.
  • Sizes may vary slightly by 1 to 2 inches because of manual measurement.
  • Results from personal care products may vary from person to person. Please do a patch test first if you have sensitive skin, and stop using a product if you feel irritation.
  • Our products are not medicines and are not meant to diagnose, treat, or cure any medical condition.

4. Prices and Payment

  • All prices are in Pakistani Rupees (PKR).
  • We may change prices, bundles, and offers at any time without notice. The price you see at checkout is the price you pay.
  • If a price is listed incorrectly by mistake, we may cancel the order and tell you.
  • We accept Cash on Delivery (COD) and other payment methods shown at checkout.

5. Placing and Confirming Orders

  • Placing an order is an offer to buy. An order is accepted when we confirm it by email, phone, or WhatsApp.
  • We may cancel or refuse any order, for example if an item is out of stock, if details are incorrect, or if we suspect fraud.
  • For COD orders, we may contact you to confirm your order before dispatch.

6. Customized Orders

Some products, such as chair and sofa covers, can be customized on request.

  • Customized orders are made to your requirements, so please check measurements and details carefully.
  • Customized items may take extra time to prepare.
  • Customized items cannot be returned or exchanged unless they arrive damaged or different from what was agreed.

7. Shipping and Delivery

Delivery times, charges, and conditions are explained in our Shipping Policy, which forms part of these terms.

8. Returns, Exchanges, and Refunds

  • If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with your order number and clear photos or a short video.
  • For hygiene reasons, opened or used personal care products (face wash, shampoo, hair oil) cannot be returned unless they arrive damaged or defective.
  • Items must be unused and in their original packaging to be considered for a return or exchange.
  • Approved refunds will be made to the original payment method, or by bank transfer or mobile wallet for COD orders, within a reasonable time.

9. Intellectual Property

All content on this website, including our name, logo, product descriptions, images, and design, belongs to Zahraa Essentials. You may not copy, reproduce, or use it for commercial purposes without our written permission.

10. Limitation of Liability

To the fullest extent allowed by law:

  • We are not liable for delays or failures caused by events outside our control, such as courier delays, weather, strikes, or public holidays.
  • We are not responsible for reactions caused by not following usage instructions or not doing a patch test.
  • Our total liability for any claim is limited to the amount you paid for the product involved.

11. Privacy

We collect your name, address, phone number, and email only to process your order, deliver it, and give you support. We do not sell your personal information. Please see our Privacy Policy for details.

12. Changes to These Terms

We may update these terms from time to time. The latest version will always be on this page with its update date. Continuing to use the website means you accept the updated terms.

13. Governing Law

These terms are governed by the laws of Pakistan. Any dispute will be handled in the courts of Faisalabad, Pakistan.

14. Contact Us

If you have any questions about these terms, please contact us:

Zahraa Essentials
📧 Email: zahra.essentials.official@gmail.com
📱 Phone: +92 300 1607833
📍 Address: Ismail Street, Khayaban Colony No. 2, Susan Road, Faisalabad 38000, Pakistan