Return & Refund Policy

At Zahra Essentials, customer satisfaction is our priority. We want you to shop with confidence and enjoy a smooth shopping experience.

If you are not completely satisfied with your purchase, we offer a 15-day return policy under the conditions outlined below.

1. 15-Day Return Policy

Customers may request a return or exchange within 15 days of receiving their order.

To be eligible for a return, the product must be:

Unused and in its original condition.

Returned with its original packaging, tags, and accessories, where applicable.

Accompanied by proof of purchase or order details.

Return requests submitted after 15 days of delivery may not be accepted.

2. How to Request a Return

To initiate a return or exchange, please contact our customer support team within 15 days of receiving your order.

Please provide:

Your order number.

Your name and contact number.

The reason for your return.

Clear photographs of the product, if applicable.

Our team will review your request and guide you through the return process.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or other details to verify the issue and arrange an appropriate resolution, such as a replacement, exchange, or refund where applicable.

4. Non-Returnable Items

Products that have been used, damaged due to customer mishandling, or returned without their original packaging may not qualify for a return.

Certain products may also be excluded from returns for hygiene or other applicable reasons. Any such exclusions will be communicated clearly.

5. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed through the original payment method where available, or another mutually agreed method.

The time required for the refund to appear may depend on your payment provider or bank.

6. Exchange Policy

If you wish to exchange an eligible product, please contact us within 15 days of delivery.

Exchanges are subject to product availability and approval by our customer support team.

7. Return Shipping

Customers should contact our support team before sending any item back.

Return shipping arrangements and applicable delivery charges will be communicated during the return approval process.

For damaged, defective, or incorrect products, please contact us so we can review the issue and advise you accordingly.

8. Contact Us

For return, exchange, or refund inquiries, please contact us on whatsup.

We appreciate your trust in Zahra Essentials and are always happy to assist you.

Zahra Essentials – Your Home, Your Style!