Shipping policy
Zahraa Essentials
Last updated: November 2026
Thank you for shopping with Zahraa Essentials. This policy explains how we process, ship, and deliver your orders.
π¦ Order Processing
- Orders are processed within 2 to 4 business days after they are placed.
- Orders placed on weekends or public holidays are processed on the next business day.
- You will receive an order confirmation by email or phone once your order is placed.
- Customized products may need extra processing time. We will tell you the timeline when you place your request.
π Shipping Areas
We currently deliver across Pakistan through trusted courier services.
β±οΈ Delivery Time
| Location | Estimated Delivery |
|---|---|
| Faisalabad and nearby cities | 2 to 4 business days |
| Major cities (Lahore, Karachi, Islamabad, etc.) | 3 to 5 business days |
| Other cities and remote areas | 5 to 7 business days |
Delivery times are estimates. Delays can happen because of courier issues, weather, public holidays, or other events outside our control.
π° Shipping Charges
- Shipping charges are calculated at checkout based on your location and order size.
- Any extra charges for customized orders will be shared with you before dispatch.
π΅ Payment on Delivery
Cash on Delivery (COD) is available across Pakistan. Please keep the exact amount ready when the courier arrives.
π Order Tracking
Once your order is shipped, we will send you the tracking number and courier details by email, SMS, or WhatsApp. You can use it to follow your parcel on the courierβs website.
π Delivery Address
- Please make sure your name, full address, and phone number are correct at checkout.
- We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
- If you need to change your address, contact us as soon as possible, before your order is dispatched.
β Failed Delivery Attempts
If the courier cannot reach you or delivery fails, they may try again. After repeated failed attempts, the order may be returned to us. We may then contact you to arrange re-delivery, which may involve extra shipping charges.
π¬ Damaged or Wrong Items
Please check your parcel when it arrives. If your order is damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos or a short video of the parcel and product. We will review it and help resolve the issue.
π Contact Us
For any questions about your order or delivery, please contact us:
Zahraa Essentials
π§ Email: zahra.essentials.official@gmail.com
π± Phone: +92 300 1607833
π Address: Ismail Street, Khayaban Colony No. 2, Susan Road, Faisalabad 38000, Pakistan
Your Home, Your Style, Our Essentials.